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Technology Vendor Support Contacts

Data Management System Vendor Support Resources

 

Name: NJDOE Homeroom
Title Online DOE Data Collection Information Center
Org. New Jersey Department of Education
Role District Online Data Submission & Reporting (Hosted)
Office (609) 376-3500
Alt.  
E-Mail doeit@doe.state.nj.us
Web homeroom.state.nj.us
Social Media Facebook: www.facebook.com/njdeptofed
Pvcy. www.nj.gov/nj/privacy.html
   
Name: NJSmart
Title Standards Measurement and Resource for Teaching
Org. New Jersey Department of Education; Public Consulting Group
Role Budget, Accounting, Payroll, HR  System Provider (Hosted)
Office 800-254-0295
Alt.  
E-Mail NJSMART@pcgus.com
Web www.njsmart.org
Social Media Facebook: www.facebook.com/njdeptofed
Pvcy. www.nj.gov/nj/privacy.html; www.publicconsultinggroup.com/privacy-policy/
   
Name: Genesis SIS
Title Genesis Help Desk
Org. Genesis Educational Services
Role Student Information System (On Premises) Customer Support
Office 732-521-2002
Alt.  
E-Mail helpdesk@genesisedu.com
Web www.genesisedu.com; support.genesisedu.com/secure/Dashboard.jspa (JIRA System)
Social Media Twitter:  twitter.com/genesisedunj; Facebook: www.facebook.com/home.php?#!/pages/Genesis-Educational-Services/159171564126309
Pvcy.  
   
Name: Systems 3000
Title  
Org. Systems 3000
Role Budget, Accounting, Payroll, HR  System Provider (Hosted)
Office 866-290-3000; 732-870-3000
Alt.  
E-Mail info@systems3000.com; 
Web systems3000.com
Social Media  
Pvcy.  
   
Name: Frontline Education IEP
Title Formerly IEP Direct
Org. Frontline Education
Role Special Education Student IEP Management System (Hosted)
Office  
Alt.  
E-Mail  
Web www.frontlineeducation.com
Social Media Twitter: twitter.com/FrontlineEdu; Facebook: facebook.com.FrontlinEdu
Pvcy. www.frontlineeducation.com/pages/privacy-policy/ 
   
Name: Lunchtime.Net Software
Title  
Org. Lunchitime Software, LLC
Role Cafeteria Data Management System (Hosted, with On-Premises Sync Server)
Office  
Alt.  
E-Mail support@lunchtimesoftware.com
Web www.lunchtimesoftware.com
Social Media  
Pvcy. www.lunchtimesoftware.com/Privacy
   
Name: Frontline Education Absence & Time
Title Formerly AESOP
Org. Frontline Education
Role Employee Absence and Time Management System (Hosted)
Office 800-963-0780
Alt.  
E-Mail  
Web www.frontlineeducation.com
Social Media Twitter: twitter.com/FrontlineEdu; Facebook: facebook.com.FrontlineEdu
Pvcy. www.frontlineeducation.com/pages/privacy-policy/ 
   
Name: Destiny Library Manager
Title Customer Support
Org. Follett
Role Library Data Management System (On Premesis)
Office 800-722-7424; 815-759-1700
Alt.  
E-Mail customerservice@follett.com
Web https://www.follettlearning.com/technology/products/library-management-system#support
Social Media  
Pvcy. www.follettlearning.com/privacy-policy
   
Name: Blackboard Support
Title Blackboard
Org. Blackboard
Role Community Manager; Parent Notification; Mobile App (Hosted)
Office 855-742-5952
Alt.  
E-Mail support@blackboard.com
Web help.blackboard.com; blackboard.secure.force.com/login
Social Media Twitter: twitter.com/blackboard; Facebook: facebook.com/blackboard; Linked In: linkedin.com/company/blackboard
Pvcy. www.blackboard.com/footer/privacy-center.html
   
Name: iObservation
Title Effective Educators
Org. Learning Sciences International
Role Teacher/Administrator Evaluation System (Hosted)
Office 877-411-7114
Alt.  
E-Mail cs@iobservation.com
Web www.learningsciences.com/tech/iobservation
Social Media  
Pvcy. www.learningsciences.com/privacy/ 
   
Name: Clever Support
Title Clever
Org. Clever Inc.
Role SIS Integration Services for Multiple Apps: i-Ready, etc. (Hosted)
Office 510-842-6628
Alt.  
E-Mail enterprise-support@clever.com
Web support.clever.com
Social Media Twitter: twitter.com/clever; Facebook: facebook.com/clever; Linked In: linkedin.com/company-beta/2705784
Pvcy. clever.com/about/privacy-policy/ 
   
Name: Microsoft Support
Title Customer Support
Org. Microsoft Corporation
Role Service & Support Provider: Office 365
Office 877-696-7786
Alt. N/A
E-Mail N/A
Web support.microsoft.com
Social Media Twitter: twitter.com/Microsoft; Facebook: facebook.com/Microsoft; Linked In: linkedin.com/company/Microsoft
Pvcy. privacy.microsoft.com/en-US/privacystatement 
   
Name: Apple Support
Title Education Support
Org. Apple Inc.
Role Service & Support Provider:  Apple School Manager; iTunes; iTunes University; Apple Classroom
Office 800-800-2775 (Education Support); 800-919-2775 Ext. 83752 (AppleCare)
Alt.  
E-Mail  
Web support.apple.com; getsupport.apple.com; apple.com/support/itunes/vpp-edu
Social Media Twitter: twitter.com/AppleSupport
Pvcy. www.apple.com/privacy/ 
   
Name: Transfinder Support
Title RouteFinder Pro
Org. Transfinder Inc.
Role Transportation / Bus Routing Software (On Premises)
Office 888-427-2403
Alt.  
E-Mail support@transfinder.com
Web www.transfinder.com/services/technical-support
Social Media Twitter: twitter.com/transfinder; Facebook: facebook.com/transfinder; Linked In: linkedin.com/company/transfinder
Pvcy. www.transfinder.com/privacy/
   
Name: Google Workspace Support
Title Customer Support
Org. Google
Role A Google Workspace administrator can contact Google directly for support, via phone, chat, or email. Support options can vary depending on subscription and are only accessible via Google Admin Console.
Office  
Alt.  
E-Mail  
Web support.google.com
Social Media  
Name: Network Operations Center
Title Comcast NOC
Org. Comcast Business
Role Internet, WAN, PRI-Voice Service Provider
Office 888-262-7300; 800-741-4141
E-Mail  
Alternate E-Mail CENGCR-Customer_Monitoring_Center@cable.comcast.com
Web  
Social Media  
   
Name: Cisco SMARTnet Support
Title Cisco Technical Assistance Center (TAC)
Org. Cisco Systems
Role Product Manufacturer/Service Provider:  Catalyst Switches, Router, NG Firewall, Cloud Security, E-Mail Security, Web Security, End-Point Security, Hyperconverged Virtual Server Platform
Office 800-553-2447
E-Mail  
Alternate E-Mail  
Web www.cisco.com
Social Media  
   
Name: Novell (Microfocus) Support
Title Novell, Suse, PlateSpin, NetIQ Brands
Org. Microfocus
Role Product vendor/support provider: SLES, OES, ZCM, GroupWise, GroupWise Mobility Server, Storage Manager, iPrint, GWAVA Retain
Office 800-858-4000 Support Center; Support Contact ID: 1069078
Alt. 800-529-3400 (Helpline)
E-Mail  
Web support.novell.com, support.suse.com
Social Media Twitter: twitter.com/microfocus; Facebook: facebook.com/Microfocus; Linked In: linkedin.com/company/micro-focus
   
Name: Jamf Support
Title Jamf NATION
Org. Jamf Inc.
Role Alt. Device Management System for Apple Products
Office 844-411-5263
Alt.  
E-Mail info@jamf.com
Web www.jamf.com/jamf-nation/support/cases
Social Media Twitter: twitter.com/jamfsoftware; Facebook: facebook.com/jamfsoftware; Linked In: linkedin.com/company/jamf-software
   
Name: Unitrends Support
Title Customer Support Services
Org. Unitrends
Role Product and Support Provider: Recovery Series Backup Appliance, Removable Archive Drives; Cloud Storage
Office 888-374-6124
Alt.  
E-Mail  
Web support.unitrends.com
Social Media Twitter: twitter.com/unitrends; Facebook: facebook.com/unitrends; Linked In: linkedin.com/company/unitrends
   
Name: AmlifiedIT
Title Google for Education Support
Org. AmlifiedIT (a CDW company)
Role Enterprise-level technical support for Google for Education. We expand on Google’s basic support service by offering access to EDU-focused support specialists for Google Workspace for Education technical issues, 1 on 1 admin training, and custom solutions.
Office  
Alt.  
E-Mail  support@ampliedit.com
Web https://www.amplifiedit.com/gfe-support/
Social Media